The United Nations Population Fund (UNFPA) is the lead United Nations agency for delivering a world where every pregnancy is wanted, every childbirth is safe and every young person’s potential is fulfilled. The UNFPA Country Office in The Gambia is inviting applications for the following volunteers: UNFPA seeks the services of skilled Volunteers to operate the GMIS Centre
The GMIS Centre was set up with the aim of building a strong evidence base on Gender-Based Violence (GBV), promoting a safe, confidential, and convenient way for reporting GBV cases. It also promotes the delivery of quality services, in line with global standards and GBV guiding principles and strengthens referrals in a timely and most appropriate manner. The GMIS centre has two major components: the GMIS Platform, a digital system for anonymous reporting, and the Call Centre, a 24-hour helpline 199 for the reporting of GBV cases.
The volunteer under the Gender/GBV Programme portfolio of the UNFPA Gambia Country Office will be responsible for ensuring the effective running of the call centers of the GMIS center.
Some Key Deliverables includes:
- Manage a large number of incoming calls.
- Follow-up missed calls.
- Refer the survivors to the appropriate One-Stop Centers for GBV case management in a timely manner.
- Reply to messages linked to GBV and/or refer accordingly.
- Follow call center standard operating procedures.
- Identify customer needs, clarify information, and provide solutions.
The volunteer must have the basic qualifications and related experiences as follows:
- Age 18+ years.
- Minimum WASSCE Certificate. Higher qualification will be an added advantage.
- Fluency in English Language and at least two local languages (wolof, Mandinka, fula, jola, sarahule, etc)
The full TOR is attached above
All Interested applicants must submit their applications to the email address below:
Email: vacancy.gambia@unfpa.org
Please note that no paper or hard copy application will be accepted. The closing date for applications is 23rd June 2023
For further information, please contact us at info.gambia@unfpa.org Tel: (+220) 3303251 / 3353017
